MAC successfully presents DiVA OMS at K5 2018
“David vs. Goliath – Markets undergoing change” – this was the motto of this year’s K5 Future Retail Conference, which took place for the eighth time
To get to the top, you have to be focussed.
New market places, new payment methods, high speed acceleration of mobile share, demand for fast deliveries (ideally same-day) as well as cross-channel hybrids like Click & Collect: customer expectations around e-commerce and omni-channel grow all the time, making your business increasingly complex. This, in turn, puts pressure on the back end IT which has to deliver what you need to meet these challenges.
As a specialist focussed entirely on e-commerce and omni-channel, we are truly in tune with the dynamic evolution and complexity of your business. We keep a close eye on markets and technologies and constantly re-evaluate and improve our solutions, processes and ways of working. This is the solid foundation for our solutions - which help you stay ahead.
Stability, flexibility and performance delivery have made our solutions the benchmark of the sector. In the face of constant change, we emphasise the releasability of our IT systems: you just have to make the right choice once - and you're set for the future.
It comes as no suprise that so many customers have been trusting us and our solutions for so many years. Leaders in the sector like dress-for-less and babymarkt.de could realise above average growth and international business expansion with the help of our solutions.
Wherever the future may lead you and your business: With us by your side, you'll reach your goals.
The direct marketing classic is experiencing a revival in high gloss brochures and magalogs enriched with editorials.
From big platforms like Amazon and eBay to niche providers: market places offer opportunities for generating additional business.
The heart of e-commerce: an on-line shop that can be accessed and used at any time, from anywhere, with any device.
Mobile is the new leading medium. Via their smartphones, laptops & co., customers want shop when and where it is convenient to them, easily and securely.
Previously pure internet players position themselves increasingly in bricks & mortar - with pack stations and pick-up points, pop-up stores and other concepts which need to be integrated seamlessly.
Planning initiatives and campaigns, birthday vouchers, early bird specials, happy hours, invite-a-friend, loyalty programmes, targeted newsletters, in-parcel leaflets or even good old print media: Marketing is the creative heart of your Company.
Managing your product range, item master maintenance, content and pricing information, sell-by dates and batch numbers. Clothing with styles and variables, consumer electronics with serial numbers or food items - our processes are designed to cope with a broad range of product types, including fully integrated drop shipment functionality.
The right amount of the right goods, in the right place at the right time: DiVA helps you reach those essential targets. Delight your customers with excellent availability and still avoid holding excess stock and tying up capital unnecessarily.
Processing orders from being placed in the shop, through to logistics and payment, with reliable and efficient checking routines is mandatory. The cherry on top is outstanding customer service with personal and relevant communication. In the times of Google, Amazon and on-line price comparison sites, this makes a difference to your customers.
Internal or external logistics? We support you with efficiency, precision and the highest possible degree of automation for goods-in, replenishment, serial picking & packing, returns storage, integration of carrier service providers, and much more.
Our fully integrated, independently quality controlled and certified accounting package by Microsoft Dynamics NAV, delivered through DiVA, gives you a comprehensive overview of your business in real time, any time.
Whether you are a start-up aiming for the top, a hidden champion or a market leader seeking to expand his position: we are your trusted partner along the path of your success, as evidenced by the many testimonial from our clients of the last 20 years. We have clients from many different sectors, because our solutions are capable of handling very different product categories.
Something that makes us particularly proud is the strength of our client relationships. One expression of this is the annual
User Meeting, a two-day opportunity to network and discuss new strategies and developments. Experts offer insights on current sector issues and future trends on the horizon. Two days which give all participants valuable input for their own businesses.
A positive side effect of our strong partnership with our clients: Many recommend us to their peers.
We now have the IT infrastructure we need to pursue our omni-channel strategy without compromise and grow internationally. MAC's process knowledge has made it possible to have a very lean implementation process, and through operating in a Cloud environment, we could focus entirely on our core business.
Driven by our growth, we have chosen DiVA as our new ERP system to give us much greater flexibility. In distance selling, IT changes all the time, so we as fulfilment service providers need systems that can adapt flexibly, too. The change-over went pretty much without a hitch - which you could not take for granted.
After many years of working together closely with MAC and MAILplus, we decided to go for DiVA as our new ERP, CRM and WMS platform. The deciding factors were the deep sector expertise of the MAC team, the proven performance capability of DiVA and the future-proof quality of the Microsoft platform.
For us as a company the satisfaction of our customers is the key priority. This means efficient and fast processing of all orders and enquiries. Together with our in-house IT team and the colleagues at MAC, we have great fun working continuously on new projects, with a high degree of professionalism and precision.
The MAC CRM module is at the heart of our media planning and marketing campaigns. Our product range fits perfectly within the ERP module and dove-tailing allows us to analyse and control our business in real time.
Changing over the shop and the ERP at the same time was a real challenge for the whole business and only possible because of the standardised availability of key e-commerce functionalities. The way all processes are dove-tailed now sets us up brilliantly for the future.
The flexibility and adaptability of MAC's DiVA solution has been enabling us for more than 10 years to align our IT platform dynamically to the changing market. MAC are trusted partners with whom we could meet many challenges within very ambitious time-frames.
With their DiVA offering, the MAC team provides an e-commerce back end which allows us to realise our new e-commerce business ideas on a stable platform. In order to keep our competitive advantage, the experts from both companies have established a very professional way of working together.
Tailored full-service e-commerce and omni-channel solutions are of tremendous strategic importance to the commercial future of our customers. They require a high degree of system security, process integration and speed. In DiVA, we have found a very innovative, highly scalable system which easily meets all demands you could make of a modern e-commerce back end system.
For us as a multi-channel company, the integration of the separate channels catalogue, e-commerce and high street shops is very important to our success. That is why we have chosen the MAC e-suite.
MAC's solutions and the mail order know-how of their team ensure that we will be able to manage and shape our business successfully in years to come. Dependability and stability are a deciding choice factor for us.
DiVA is a central piece in our growth and internationalisation strategy. Without DiVA, we could never have defined and met such ambitious