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Future proofing.

The ERP system for successful e-commerce.

Exactly what you need.

DiVA. The all-channel solution.

Perfect synergy.

DiVA brings all channels together seamlessly.

The specialists.

To get to the top, you have to be focussed.

Your IT partner for e-commerce and omni-channel selling.

New market places, new payment methods, high speed acceleration of mobile share, demand for fast deliveries (ideally same-day) as well as cross-channel hybrids like Click & Collect: customer expectations around e-commerce and omni-channel grow all the time, making your business increasingly complex. This, in turn, puts pressure on the back end IT which has to deliver what you need to meet these challenges.

As a specialist focussed entirely on e-commerce and omni-channel, we are truly in tune with the dynamic evolution and complexity of your business. We keep a close eye on markets and technologies and constantly re-evaluate and improve our solutions, processes and ways of working. This is the solid foundation for our solutions - which help you stay ahead.

Stability, flexibility and performance delivery have made our solutions the benchmark of the sector. In the face of constant change, we emphasise the releasability of our IT systems: you just have to make the right choice once - and you're set for the future.

It comes as no suprise that so many customers have been trusting us and our solutions for so many years. Leaders in the sector like dress-for-less and babymarkt.de could realise above average growth and international business expansion with the help of our solutions.

Wherever the future may lead you and your business: With us by your side, you'll reach your goals.

Channels

  • Catalogue
    Catalogue

    The direct marketing classic is experiencing a revival in high gloss brochures and magalogs enriched with editorials.

    Catalogue
  • Market places
    Market places

    From big platforms like Amazon and eBay to niche providers: market places offer opportunities for generating additional business.

    Market places
  • On-line shops
    On-line shops

    The heart of e-commerce: an on-line shop that can be accessed and used at any time, from anywhere, with any device.

    On-line shops
  • Mobile
    Mobile

    Mobile is the new leading medium. Via their smartphones, laptops & co., customers want shop when and where it is convenient to them, easily and securely.

    Mobile
  • Branch
    Branch

    Previously pure internet players position themselves increasingly in bricks & mortar - with pack stations and pick-up points, pop-up stores and other concepts which need to be integrated seamlessly.

    Branch

Sales process

  • Marketing
    Marketing

    Planning initiatives and campaigns, birthday vouchers, early bird specials, happy hours, invite-a-friend, loyalty programmes, targeted newsletters, in-parcel leaflets or even good old print media: Marketing is the creative heart of your Company.

    Marketing
  • Product range
    Product range

    Managing your product range, item master maintenance, content and pricing information, sell-by dates and batch numbers. Clothing with styles and variables, consumer electronics with serial numbers or food items - our processes are designed to cope with a broad range of product types, including fully integrated drop shipment functionality.

    Product range
  • Supply Chain
    Supply Chain

    The right amount of the right goods, in the right place at the right time: DiVA helps you reach those essential targets. Delight your customers with excellent availability and still avoid holding excess stock and tying up capital unnecessarily.

    Supply Chain
  • Order management
    Order management

    Processing orders from being placed in the shop, through to logistics and payment, with reliable and efficient checking routines is mandatory. The cherry on top is outstanding customer service with personal and relevant communication. In the times of Google, Amazon and on-line price comparison sites, this makes a difference to your customers.

    Order management
  • Logistics
    Logistics

    Internal or external logistics? We support you with efficiency, precision and the highest possible degree of automation for goods-in, replenishment, serial picking & packing, returns storage, integration of carrier service providers, and much more.

    Logistics
  • Finance
    Finance

    Our fully integrated, independently quality controlled and certified accounting package by Microsoft Dynamics NAV, delivered through DiVA, gives you a comprehensive overview of your business in real time, any time.

    Finance

Offering

  • CRM
    CRM

    Dove-tailing ERP and CRM is the key to success for man of our clients. Address validation, B2B or B2C focus, communication solutions like Chat and integrated CTI, as well as customer classifications based on scoring and managing marketing activities.

    CRM
  • ERP
    ERP

    ERP processes within e-commerce and omni-channel have to handle high volumes of core data and transactional information. A seamless integration of all your processes, including a high degree of automation, is achieved through detailed calibration. This enables the system to mirror your business processes largely automatically.

    ERP
  • WMS
    WMS

    24-hour or same-day deliveries, fulfilment management with automatic replenishment, and the direct link to parcel carriers - and all of it with the highest possible degree of optimisation and automation.

    WMS
  • {tt_title15
    PoS

    Manage your branches with our backoffice module and benefit from the fully integrated till solution to offer your customers real omni-channel concepts like Click & Collect, order in branch or cross-channel payment options.

    PoS

Operational models

Testimonials

One partner for everything.

IT solutions for all product types and channels.

Whether you are a start-up aiming for the top, a hidden champion or a market leader seeking to expand his position: we are your trusted partner along the path of your success, as evidenced by the many testimonial from our clients of the last 20 years. We have clients from many different sectors, because our solutions are capable of handling very different product categories.

Something that makes us particularly proud is the strength of our client relationships. One expression of this is the annual

User Meeting, a two-day opportunity to network and discuss new strategies and developments. Experts offer insights on current sector issues and future trends on the horizon. Two days which give all participants valuable input for their own businesses.

A positive side effect of our strong partnership with our clients: Many recommend us to their peers.

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Springlane, Marius Till-Fritzsche

 

In Germany, Springlane is the leading specialist shop for kitchen, table, wine and gourmet products, and offers over 15,000 cuisine & dining products in their on-line shop.

We now have the IT infrastructure we need to pursue our omni-channel strategy without compromise and grow internationally. MAC's process knowledge has made it possible to have a very lean implementation process, and through operating in a Cloud environment, we could focus entirely on our core business.

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Baur Fulfillment, Dr. Martin Koch

 

Baur Fulfillment is a partner in the value chain for e-commerce and also offers logistics for fulfilment, and customer service and debtor management.

Driven by our growth, we have chosen DiVA as our new ERP system to give us much greater flexibility. In distance selling, IT changes all the time, so we as fulfilment service providers need systems that can adapt flexibly, too. The change-over went pretty much without a hitch - which you could not take for granted.

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Lehner Versand, Thomas Meier

 

Lehner mail order is a family owned company which has been offering an attractive range of goods to its customers in Switzerland through an omni-channel set-up for over 30 years.

After many years of working together closely with MAC and MAILplus, we decided to go for DiVA as our new ERP, CRM and WMS platform. The deciding factors were the deep sector expertise of the MAC team, the proven performance capability of DiVA and the future-proof quality of the Microsoft platform.

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babymarkt.de, Bastian Siebers

 

babymarkt.de is THE on-line specialist for baby products, children's fashion and anything else small children need.

For us as a company the satisfaction of our customers is the key priority. This means efficient and fast processing of all orders and enquiries. Together with our in-house IT team and the colleagues at MAC, we have great fun working continuously on new projects, with a high degree of professionalism and precision.

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4Care, Bernd Behrens

 

4Care is one of Europe's leading omni-channel providers of contact lenses, care products, spectacles and sunglasses. The owner-managed business from Kiel stands for high quality products, personal service and innovative distribution concepts - both on-line and bricks & mortar.

The MAC CRM module is at the heart of our media planning and marketing campaigns. Our product range fits perfectly within the ERP module and dove-tailing allows us to analyse and control our business in real time.

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Bike-Discount, Ralf Heisig

 

H&S Bike-Discount offers a broad spectrum of bicycles and cycling accessories and clothing. Their own brand 'Radon Bikes' regularly wins expert awards. In addition to their successful web shop, they offer hands-on cycling try-outs in Bonn.

Changing over the shop and the ERP at the same time was a real challenge for the whole business and only possible because of the standardised availability of key e-commerce functionalities. The way all processes are dove-tailed now sets us up brilliantly for the future.

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Cairo, Gero Furchheim

 

Designer furniture 'ordered today, delivered tomorrow' was the idea of furniture sellers Cairo. They offer their range of exclusive products through catalogue, e-commerce and high street design store channels.

The flexibility and adaptability of MAC's DiVA solution has been enabling us for more than 10 years to align our IT platform dynamically to the changing market. MAC are trusted partners with whom we could meet many challenges within very ambitious time-frames.

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CBR, Nicolas Speeck

 

The CBR Fashion Group with its Cecil and Street One brands is among the top 10 German fashion companies. It has bricks & mortar stores in 18 countries and sells on-line in six.

With their DiVA offering, the MAC team provides an e-commerce back end which allows us to realise our new e-commerce business ideas on a stable platform. In order to keep our competitive advantage, the experts from both companies have established a very professional way of working together.

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Fiege, Marcus Gropp

 

Fiege offers the handling of all international back end processes in e-commerce. This includes logistics, fulfilment, order management, debtor management, payment processes and customer service.

Tailored full-service e-commerce and omni-channel solutions are of tremendous strategic importance to the commercial future of our customers. They require a high degree of system security, process integration and speed. In DiVA, we have found a very innovative, highly scalable system which easily meets all demands you could make of a modern e-commerce back end system.

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Gudrun Sjödéns, Matthias Fink

 

Colourful fashion, textiles and soft furnishings, drawing inspiration from Scandinavian design and made from natural materials, that is Gudrun Sjöden's business idea. Functionality and versatility are very important, to allow combining different items with each other - independently of current fashion and with a perfect fit for women of all shapes and ages.

For us as a multi-channel company, the integration of the separate channels catalogue, e-commerce and high street shops is very important to our success. That is why we have chosen the MAC e-suite.

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jpc, Michael Richter

 

In line with their motto 'passion for music', jpc offers its customers a lot more than the standard music selection. Living up to their own high expectations means working with more than 500 suppliers world-wide and delivering to more than 250 countries.

MAC's solutions and the mail order know-how of their team ensure that we will be able to manage and shape our business successfully in years to come. Dependability and stability are a deciding choice factor for us.

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dress-for-less, Holger Hengstler

 

The dress-for-less GmbH is Germany's and Europe's leading on-line designer outlet store, selling exclusive designer clothing to customers all over the world. Their offering spans over 30,000 product lines and is available in nine languages.

DiVA is a central piece in our growth and internationalisation strategy. Without DiVA, we could never have defined and met such ambitious
goals.

News

Latest MAC News.

Omni-channel and e-commerce News.

06/26/2018

Review - MAC User Meeting 2018 at Microsoft

Munich – Bavarian state capital and synonym for the annual Oktoberfest, pretty dirndls and huge beer mugs. However, Munich is also one of Germany’s...weiterlesen

MAC@Internet World: Das war die Internet World 2018

03/21/2018

MAC@Internet World: Reflecting this Year`s Internet World 2018

Reflecting this year’s Internet World 2018: more than 17.200 visitors, 250 speakers, 220 sessions and 420 exhibitors. Europe’s leading e-commerce...weiterlesen

03/21/2018

MAC receives IT Innovation Award 2018

Inspiring. Spirited. Digital. More than a hundred companies applied with their IT solutions for the ITInnovation Award 2018 under this motto.

MAC...weiterlesen

»At the end of the day, it is all about precision. ERP and CRM solutions are highly complex constructs, in which every detail has to be perfectly calibrated. Making this complexity controllable in the dynamic markets of today and tomorrow: that is what we stand for with our team and our solutions.«

Nicole Wehner (CMO), Dirk Wieland (CEO)MAC IT-Solutions